Terms & Conditions

Returns policy

We want you to be entirely happy with your purchase and for items of a non-personalised nature, a full refund or exchange will be given if you're not entirely happy with your jewellery. However, where a piece of jewellery has been personalised with a name, embossed with a piece of lace from your wedding dress or where you've commissioned a bespoke item – refunds can only be provided if the jewellery arrives with you faulty.  Please double check all spellings, dates, wording and letters on your order before submitting your order for personalised items.

Due to health and Safety regulations, Michelle is unfortunately unable to accept earring returns, unless damaged or not as ordered.



All pieces are sterling silver or Gold as stated, All Gold jewellery will be struck with Michelle Bungay's maker's mark and tested and hallmarked by The Birmingham Assay office. All Silver jewellery over 7.78grams in weight will be hallmarked as per the Assay office rules, unless doing so would damage the piece.



The photographs on this website are taken very close up and give a good representation of the jewellery, however please check the dimensions with Michelle before ordering if you are atall concerned about the detail or size of a piece